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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy by Lori Bocklund,Dave Bengtson

Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy

by Lori Bocklund,Dave Bengtson


ISBN 13: 9780970950789

Format: Paperback (375 pages)
Publisher: ICMI Press (International Customer Management
Published: Jun 2002

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